Refund policy

Refund & Return Policy

Shopstaywise is operated by Staywise Elites LLC. We want you to be happy with your order. This policy explains how returns, refunds and cancellations work.

1. Return window
You can request a return within 14 days of the date your order is delivered.

2. Condition
Items must be unused, in the same condition you received them, and in their original packaging with all accessories.

3. Items we cannot accept back
For hygiene reasons, personal-care and skincare items that have been opened or used (for example hairbrushes, facial and skincare devices, and hair removal devices) cannot be returned unless they arrive damaged, defective or incorrect. Gift cards are not refundable.

4. How to start a return
Email info@staywiseelites.com with your order number and the item(s) you want to return. Within 24–48 hours we will reply with the return address and step-by-step instructions. Returns are usually sent to our fulfillment partner’s warehouse, not to our registered office, so please do not send items back before we confirm the address. Parcels sent without an approved return request cannot be accepted.

5. Return shipping costs
For change-of-mind returns, the customer pays the return shipping cost; it is not refundable. We will tell you the return address before you ship so you can check the cost first. We recommend a trackable shipping service. There are no restocking fees.

6. Damaged, defective or wrong items
If an item arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and you will not pay any return shipping.

7. Refunds
Once your return is received and inspected (or your damaged-item claim is approved), we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund. If more than 15 business days have passed since approval, please contact us.

8. Cancellations
You can cancel an order within 15 minutes of placing it by emailing info@staywiseelites.com. After that, your order is sent to our fulfillment partner for processing and can no longer be cancelled, but you can still return it under this policy once it arrives.

9. Exchanges
The fastest way to get a different item is to return the original under this policy and place a new order.

10. Contact
Staywise Elites LLC · info@staywiseelites.com