Shipping policy

Shipping Policy

Shopstaywise is an online store operated by Staywise Elites LLC. This policy explains how and when your order is delivered.

1. Where we ship
We currently ship to addresses within the United States only.

2. Shipping cost
Standard tracked shipping is FREE on every US order, with no minimum purchase. There are no hidden handling fees.

3. Delivery time
Processing: 1–3 business days to prepare your order after you receive your order confirmation email.
Total delivery estimate: 3–10 business days from the date of your order (processing included), Monday to Friday, excluding US federal holidays.
Delivery dates are estimates from our carriers and are not guaranteed.

4. Where orders ship from
Most items are packed and shipped directly by our fulfillment partners from their warehouses. Orders containing several items may arrive in separate packages, each with its own tracking number.

5. Tracking
As soon as your order ships, we email you a tracking number. Please allow up to 48 hours for tracking to become active.

6. Late, lost or damaged parcels
If your order has not arrived within 10 business days of ordering, or tracking shows delivered but you have not received it, email info@staywiseelites.com with your order number. We will trace the parcel with the carrier and, if it is confirmed lost, send a replacement or a full refund. If an item arrives damaged, see our Refund Policy — we replace or refund it at no cost to you.

7. Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to change it. If a parcel is returned to us because of an incorrect or incomplete address, reshipping costs are the customer’s responsibility.

8. Contact
Questions about your shipment? Email info@staywiseelites.com with your order number. We reply within 24–48 hours, Monday to Friday.